51bd's Privacy Policy

1 What Information We Collect

When you create an account on 51bd or use our services, we may collect the following types of information:

1.1 Personal Information (provided directly by you):

• Your full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile number
• Residential address
• Financial information: bKash, Nagad, or Rocket number; bank account details (for processing transactions)
• National ID card or passport information (when identity verification is required)

1.2 Automatically Collected Information:

• IP address, device type, operating system, and browser information
• Login time, session duration, and details of pages visited
• Gameplay history, bet amounts, and transaction records
• Data collected through cookies and similar tracking technologies

2 Purpose of Data Collection

We use the information collected for the following lawful purposes:

1. Account Management: Creating, verifying, and maintaining your account and ensuring secure login.
2. Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer and preventing fraud.
3. Customer Support: Resolving your issues via live chat or email.
4. Service Improvement: Analysing user experience to improve the quality of the platform.
5. Age and Identity Verification: Carrying out necessary checks to ensure no one under 21 is provided with services.
6. Responsible Gaming: Identifying unusual gaming behaviour and providing support when needed.
7. Communication: Sending important updates, security notices, and promotional information (if you have given consent).

3 Cookies and Tracking Technologies

The 51bd website uses cookies and similar technologies. Cookies are small data files stored on your device that help remember your identity and preferences on future visits.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and security.
• Functional Cookies: For remembering language preferences and display settings.
• Analytics Cookies: Collect statistics to improve services; no individual's identity is revealed.

You can control or decline cookies through your browser settings, though this may limit some services.

4 Data Security

The security of your information is the highest priority for 51bd. We take the following measures to keep your information secure:

• SSL Encryption: All our data transfers are encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Your data is stored on secure, access-controlled servers.
• Regular Security Audits: Our systems undergo regular security audits.
• Restricted Access: Only authorised staff can access your personal information.
• Password Hashing: Your password is not stored directly — only an encrypted hash is kept.

However, data transmission over the internet is not entirely risk-free. You also have a responsibility to keep your account password secure and to sign out after logging in on an unfamiliar device.

5 Sharing Information with Third Parties

51bd does not sell or rent your personal information. However, in certain circumstances we may share information with the parties listed below:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to process transactions.
• Technology Service Providers: Companies that assist in operating our platform (such as hosting and cybersecurity) may receive information under limited, contractual terms.
• Legal Obligations: Providing information in response to a court order or a lawful request from a legal authority is our legal duty.
• Fraud Prevention: Relevant information may be shared to prevent financial fraud or money laundering.

All third parties are contractually bound to comply with our privacy standards.

6 Data Retention Period

We retain your personal information for as long as necessary:

• For active accounts: for the entire duration the account remains active.
• After account closure: for a specified period as required by legal obligations and auditing needs.
• Transaction records: for the period required under financial regulations.

Information beyond what is needed is securely deleted or anonymised.

7 Your Rights

As an account holder at 51bd, you have the following rights regarding your own information:

• Right to Access: The right to request what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (not applicable where legal obligations exist).
• Right to Restrict Processing: The right to object to the use of your information for specific purposes.
• Right to Portability: The right to request your information in a structured format.
• Right to Withdraw Consent: The right to opt out of promotional communications at any time.

To exercise these rights, please contact our support team.

8 Protection of Minors

51bd provides services only to those aged 21 or above. We do not knowingly collect or process the information of any minor.

If we believe a user is under 21, we will immediately suspend that account and take steps to delete the associated information. Parents are requested to ensure their children do not access this platform.

9 International Data Transfers

Our servers and technology partners may be located in various countries. As a result, your information may be transferred to or processed outside Bangladesh. In such cases we ensure that:

• Data transfers are always carried out in compliance with applicable laws and regulations.
• Data protection standards are ensured in agreements with international partners.
• The standard of data protection is equivalent to the standard described in this Policy.

10 Changes to the Policy

51bd may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform.

If you continue to use the service after the updated policy is published, it will be assumed that you have agreed to the new policy. You are therefore advised to review this page regularly.

11 Responsible Gaming and Data Protection

51bd believes that data protection and responsible gaming are inseparable for a safe gaming experience. We monitor your gaming behaviour in order to identify unusual or potentially risky patterns and provide you with support.

This information is used solely for your wellbeing and is not used for any advertising purpose. To learn more, visit our Responsible Gaming page.

12 Complaints and Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team.

We are able to respond 24/7 in both Bengali and English. We are committed to reviewing your request properly and resolving it in the shortest possible time.